Nexq for cafés
Every “Can I order ahead?” answered without you.
Their coffee is ready before they are.
Regulars order from their phone on the walk over and pay when they collect. The order lands on your screen the moment they tap, and their phone tells them when the cup is on the counter — so the queue never reaches the door.
Free to start — no card required
- No markup on your prices
- No app to download
- No card to start
- Live in under an hour
Pickup order
Your café
4
Orders ahead of yours
Est. ready
~16 min
Ordered
From their phone
Preview — what your customer sees
Three things happen. That's the product.
Set it up once, put the code where your customers already look, and run the day off one screen.
Add your menu
List what's available for order-ahead and pickup in minutes — no hardware, no installer.
Setup — menuAvailable today- Flat whiteReady in 4 min$5.00
- ToastieReady in 8 min$12.00
- Banana breadBy the slice$6.50
Open for ordersYour screen — your menu Share your link
Customers order from their phone via a QR code or link — at the counter, the table, or online.
Your shop
Scan to order ahead
Order now, collect when it's ready
The poster on your door Serve & notify
Make each order and tap to notify. Customers collect without queuing and come back for the rewards.
Staff — ordersOrdersOpen- 1Ready to hand overPaid · 2 items
- 2Making nowPaid · 1 item
- 3QueuedPaid · 3 items
Mark readyPauseYour counter, live
Built for how a café actually runs.
Nº 01Order-ahead & pickup
Take orders before customers arrive and clear the counter rush before it builds.
Counter rush, cleared
Nº 02Ready-to-collect alerts
Notify the moment a coffee's up — no shouting names across a busy floor.
No names shouted
Nº 03Rewards & loyalty
Rewards on the Growth plan turn the daily flat white into a daily habit.
Regulars, not one-offs
Give your regulars a reason to come back to you.
A loyalty program you run for your own customers, in three parts you control: the card they fill, the reward you decide it's worth, and the message you send when someone drifts. Loyalty, offers and win-back emails are on the Growth plan.
- The card you give them
A card your customers can't leave at home.
You don't hand anything out. A stamp lands on your customer's card automatically every time they join your queue or place an order — no code to scan at the counter, no app for them to download, nothing for your staff to remember. It sits on the same page they already used to reach you.
What it's worthCoffee is a daily habit with no switching cost, so the cheapest cafe on the walk usually wins. A card nine stamps deep is a switching cost.
What you'd put at the end of the card: 10th coffee on us.
Your shop9/10- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
One more to go
10th coffee on us
Their card — always on their phone
You decide what your customers come back for.
Four kinds of reward you can put on the end of the card, and they cost you very different things. Switch which one you're offering whenever the shop needs something different.
You give money off
$3 off lunchA flat dollar amount comes off your customer's next visit.
When to pick itWhen you want the reward to land as something concrete. On a $40 sale, “$10 off” reads bigger to a customer than “25% off” — even though it is the same money out of your till.
Reward unlocked
$3
off lunch
off your next visit
Use my rewardWhat lands on their phone You give a percentage off
15% before 11amYour customer gets a percentage off, and you can pin it to a particular day or time.
When to pick itWhen you want to move demand rather than just discount it. Put it on your quietest day and the reward fills a gap, instead of cutting the price of a queue you already had.
Reward unlocked
15%
before 11am
on the day you choose
Use my rewardWhat lands on their phone You give a free item
Almond croissantSomething off your own shelf, free with your customer's next visit.
When to pick itWhen you would rather give stock than margin. It costs you wholesale, not retail — and it puts a product in the hands of a customer who has never bought one.
Reward unlocked
Almond croissant
on the house
Use my rewardWhat lands on their phone You give a free add-on
Specialty latteAn extra service from you, on top of what your customer came in for.
When to pick itWhen you have staff time but not more customers. It costs you minutes rather than stock, and it shows a customer a service they might start paying for.
Reward unlocked
Specialty latte
added to your visit
Use my rewardWhat lands on their phone
- The message you send
Message the regulars who quietly stopped coming in.
Nobody announces they've stopped being a regular — they just drift. You pick a group of your customers, write one line, and send it. Only to the ones who opted in, and only ever your own list — never a bought one.
What it's worthA message to someone who already chose you once lands better than an ad to someone who never has — and unlike an ad, sending it costs you nothing.
The message you'd sendTo: Regulars who have gone quiet for a fortnight
"We miss your flat white — the next one is on us this week."
CampaignWho it goes toRegulars who have gone quiet for a fortnightWhat they getWe miss your flat white — the next one is on us this week.
SendPreviewOpted-in customers only — your list, never a rented one
Your screen — bring them back
Your customer hears about it the moment they've earned it.
No expired card in a wallet, no "I think I had a few stamps". The reward you set appears on your customer's phone the moment their card fills, and they redeem it in one tap at your counter.
Free coffee
10th coffee on us. Show this next time you're in — we'll take care of the rest.
The questions merchants actually ask us.
Do my customers need an app?
No — they order from any phone browser via a link or QR code. Nothing to download or install.
What hardware do I need?
None. Nexq runs on the devices you already have — no terminals, no extra screens.
How fast can we go live?
You can be taking orders the same day. Add your menu, share your link, and you're open.
Can I reward regulars?
Yes, on the Growth plan. Loyalty turns the daily coffee into a habit — no paper punch cards to lose.
Open your café this afternoon.
No card to start, no hardware to buy, live in under an hour.
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