Nexq for specialty retail
Every “Is it ready yet?” answered without you.
Reserved online, collected in store.
Customers browse your range from their phone, choose a size or gift wrap, and pick a time to collect. You have it wrapped and waiting — and the customer stays yours, not a marketplace's.
Free to start — no card required
- No markup on your prices
- No app to download
- No card to start
- Pay at the counter
Pickup order
Your specialty retail
4
Orders ahead of yours
Est. ready
~16 min
Ordered
From their phone
Preview — what your customer sees
Three things happen. That's the product.
Add your range
Start from a specialty retail starter menu — gifts, homewares, cards and wrap — then add your own products, sizes and prices.
Setup — menuAvailable today- Flat whiteReady in 4 min$5.00
- ToastieReady in 8 min$12.00
- Banana breadBy the slice$6.50
Open for ordersYour screen — your menu Share your link
On Instagram, on the shopfront and at the counter.
Your shop
Scan to order ahead
Order now, collect when it's ready
The poster on your door Wrap & notify
Get the order ready, tap to notify, and hand it over when they arrive.
Staff — ordersOrdersOpen- 1Ready to hand overPaid · 2 items
- 2Making nowPaid · 1 item
- 3QueuedPaid · 3 items
Mark readyPauseYour counter, live
Built for how a specialty retail actually runs.
- Nº 01
Click and collect
Your range on your own link, with sizes and options such as gift wrap. Customers reserve online and collect in store.
Reserved, not lost - Nº 02
A collection time for every order
Customers choose when they will collect, so the hamper is wrapped and waiting when they walk in.
Wrapped and waiting - Nº 03
Your customers, not a marketplace's
Every order builds your own customer list, so you can bring buyers back for the next season.
The relationship stays yours
Give your regulars a reason to come back to you.
A loyalty program you run for your own customers, in three parts you control: the card they fill, the reward you decide it's worth, and the message you send when someone drifts. Loyalty, offers and win-back emails are on the Growth plan.
- The card you give them
A card your customers can't leave at home.
You don't hand anything out. A stamp lands on your customer's card automatically every time they join your queue or place an order — no code to scan at the counter, no app for them to download, nothing for your staff to remember. It sits on the same page they already used to reach you.
What it's worthGift shopping comes in seasons. Reminding last season's buyers is how the next one starts at your shop.
What you'd put at the end of the card: 10th purchase on us.
Your shop9/10- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
One more to go
10th purchase on us
Their card — always on their phone
You decide what your customers come back for.
Four kinds of reward you can put on the end of the card, and they cost you very different things. Switch which one you're offering whenever the shop needs something different.
You give money off
$10 offA flat dollar amount comes off your customer's next visit.
When to pick itWhen you want the reward to land as something concrete. On a $40 sale, “$10 off” reads bigger to a customer than “25% off” — even though it is the same money out of your till.
Reward unlocked
$10
off
off your next visit
Use my rewardWhat lands on their phone You give a percentage off
15% off homewaresYour customer gets a percentage off, and you can pin it to a particular day or time.
When to pick itWhen you want to move demand rather than just discount it. Put it on your quietest day and the reward fills a gap, instead of cutting the price of a queue you already had.
Reward unlocked
15%
off homewares
on the day you choose
Use my rewardWhat lands on their phone You give a free item
Free greeting cardSomething off your own shelf, free with your customer's next visit.
When to pick itWhen you would rather give stock than margin. It costs you wholesale, not retail — and it puts a product in the hands of a customer who has never bought one.
Reward unlocked
Free greeting card
on the house
Use my rewardWhat lands on their phone You give a free add-on
Wrapped freeAn extra service from you, on top of what your customer came in for.
When to pick itWhen you have staff time but not more customers. It costs you minutes rather than stock, and it shows a customer a service they might start paying for.
Reward unlocked
Wrapped free
added to your visit
Use my rewardWhat lands on their phone
- The message you send
Message the regulars who quietly stopped coming in.
Nobody announces they've stopped being a regular — they just drift. You pick a group of your customers, write one line, and send it. Only to the ones who opted in, and only ever your own list — never a bought one.
What it's worthA message to someone who already chose you once lands better than an ad to someone who never has — and unlike an ad, sending it costs you nothing.
The message you'd sendTo: Customers who bought a gift before Christmas last year
"Our Christmas hampers are in — reserve one now and collect when it suits you."
CampaignWho it goes toCustomers who bought a gift before Christmas last yearWhat they getOur Christmas hampers are in — reserve one now and collect when it suits you.
SendPreviewOpted-in customers only — your list, never a rented one
Your screen — bring them back
Your customer hears about it the moment they've earned it.
No expired card in a wallet, no "I think I had a few stamps". The reward you set appears on your customer's phone the moment their card fills, and they redeem it in one tap at your counter.
Free gift
10th purchase on us. Show this next time you're in — we'll take care of the rest.
The questions merchants actually ask us.
Can customers add gift wrap?
Yes. Products can carry options such as gift wrap, and sizes such as small or large, each with its own price.
Do customers pay online?
Not yet. Customers reserve online and pay in store when they collect.
Does Nexq list my shop in a marketplace?
No. Customers reach you through your own link, QR code and socials, and the customer list is yours.
Can I bring customers back for the next season?
Yes, on the Growth plan. Loyalty, offers and email campaigns go to customers who have opted in.
Open your specialty retail this afternoon.
No card to start, no hardware to buy, live in under an hour.
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