Guides for running a local business online

The Free plan is A$0 a month — queue or pickup, your branded page, QR join, live status and the staff dashboard. Business and Growth plans add more when you're ready (see Pricing), GST included, and nothing bills unless you choose it. Running more than one shop? Extra locations are A$15 a month per slot.

Never. You set your prices and they reach your customers exactly as you set them — the total on their phone is your price, times what they ordered. Nexq adds nothing on top: no service fee, no booking fee, no percentage, no Nexq line on their receipt. We're not in the payment path at all, so they pay you what you charge, the same way they do today.

No contract and no minimum term. Cancel anytime from billing. We don't sell customer data, and the only messages your customers get from us are offers you wrote, to people who opted in.

Staff sign in with their own PIN, and running the floor is three actions: call next, mark ready, done.

No. It runs on the phone or tablet already behind your counter, and your customers use their own phone browser — nothing to download on either side.

One printed page. Nexq generates a poster with your name and your code on it — print it on the office printer and put it by the door, the chair or the till. No terminal, no tablet stand, no kitchen screen, no buzzer pucks. Lose it and you print another for the cost of a sheet of paper.

No. Keep it for appointments — Nexq takes the walk-ins and order-aheads it was never built for. The Free plan is A$0, so running both costs you nothing while you work out which one you actually open. There is no import tool, so nothing moves out of your old system; what makes that fine is that you are not paying to run them side by side.

Nexq runs on two mechanics: a live queue, or order-ahead pickup. If your customers wait or collect, it fits. Pick the closest trade when you sign up to see how it reads.

Three ways, in order. Their status page updates live, so they can simply keep it open and watch. If they allow browser notifications when they join, their phone buzzes even with the page closed. If they don't, we email them instead. Nothing is downloaded either way — but if you want the buzz, it's worth telling people to tap Allow.

Your staff add them to the queue from the dashboard, the same as writing a name down — they get a number and you call it. The phone is how most customers save themselves a wait, not a requirement for being served.

You decide, not the software. A customer who isn't there when you call can be deferred down the order rather than removed, so they keep their place without holding up the chair. Nothing is automatic — the floor is yours to run.

We don't sell customer data, and we never market to your customers ourselves — the only messages they get from us are offers you wrote, and only if they opted in. A name and contact are used to run that visit and your loyalty, nothing else. Full detail is in the Privacy Policy.

Stripe — the same company that bills for a large share of the software you already pay for. Your card goes to Stripe, never to us: Nexq doesn't store card numbers, and Stripe is PCI-DSS Level 1 certified, the highest standard in the payments industry. You only need a card at all if you choose something paid; the Free plan never asks for one.

A person in Adelaide. Email support@nexq.com.au and you'll get an acknowledgement straight away confirming we have it — so you're never left wondering whether it arrived — and a real answer as fast as we can get you one. A queue down while you're trading goes to the front of the line. We'd rather tell you that than promise a number we can't keep every time.

The Free plan covers one location, with every staff member on it. Extra locations are A$15 a month per location — add them yourself from the admin portal, and each site keeps its own queue, staff and branding under one login.