Regulars rarely announce that they have stopped coming. A win-back email notices for you: when a customer who agreed to hear from you has not been back for the number of days you choose, Nexq emails them on your behalf.
How it works
- You turn it on and choose how many days without a visit counts as gone quiet
- Nexq checks once a day
- Only customers who ticked the box to hear from you are emailed, and never anyone who unsubscribed
- Each customer gets one nudge; they are not emailed again until they have come back and gone quiet again
- Every email comes from your shop and has an unsubscribe link
Who counts as a customer
Anyone who ordered or joined your queue with an email address and ticked the box to hear from you. The box is unticked by default.
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